Last updated: 29 August 2026
D & M Heating & Plumbing Solutions Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our services.
1. Who We Are
D & M Heating & Plumbing Solutions Ltd provides heating and plumbing services to domestic and commercial customers.
For the purposes of UK data protection law, D & M Heating & Plumbing Solutions Ltd is responsible for the personal information we collect and use.
Website: https://dmheatingplumbingsolutions.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the contact details provided on our website.
2. Information We May Collect
We may collect personal information when you contact us, request a quotation, make an enquiry or use our services.
This may include:
- Your name
- Address
- Telephone number
- Email address
- Property or service address
- Details about the heating or plumbing work you require
- Information you provide through our website contact forms
- Communications between you and our business
- Quotations, invoices and payment records
- Information relating to work we have completed for you
- Technical information relating to your use of our website, such as your IP address, browser type and device information
We only collect information that is reasonably required to provide our services, operate our business or meet our legal obligations.
3. How We Collect Your Information
We may collect personal information when you:
- Contact us by telephone
- Send us an email
- Complete a form on our website
- Request a quotation
- Book or arrange work
- Become a customer
- Communicate with us about existing or previous work
- Visit or interact with our website
We may occasionally receive information from another person, such as a landlord, letting agent, property manager, contractor or another person arranging work on your behalf.
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations and estimates
- Arrange appointments
- Provide heating and plumbing services
- Contact you regarding scheduled work
- Manage customer relationships
- Provide customer support
- Issue quotations, invoices and receipts
- Maintain business and accounting records
- Deal with complaints or disputes
- Improve our services
- Maintain and improve our website
- Protect our business against fraud or misuse
- Comply with legal, regulatory, tax and accounting requirements
We will not use your personal information for purposes that are incompatible with the reasons it was originally collected unless we have a lawful reason to do so.
5. Our Lawful Basis For Using Your Information
Under UK data protection law, we must have a lawful reason for collecting and using personal information.
Depending on the circumstances, we may process your information because:
Contract – We need the information to provide a quotation, enter into an agreement with you or provide the services you have requested.
Legal obligation – We may need to retain or process certain information to comply with legal, tax, accounting or regulatory requirements.
Legitimate interests – We may process information where it is reasonably necessary for running and protecting our business, communicating with customers, recovering debts, preventing fraud or improving our services.
Consent – In some circumstances, we may ask for your consent before using your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.
6. Sharing Your Personal Information
We do not sell or rent your personal information.
We may share information with trusted third parties where this is reasonably necessary to operate our business or provide our services.
These may include:
- Accountants and professional advisers
- Payment providers
- Website and IT service providers
- Email and communication providers
- Contractors or subcontractors involved in providing services
- Suppliers where necessary to arrange products, parts or services
- Government, regulatory or law enforcement organisations where required by law
Third parties should only receive the information reasonably required to perform their services.
7. Keeping Your Information Secure
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who reasonably need it to carry out their work or provide services on our behalf.
While we take reasonable precautions, no website, email system or internet transmission can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The length of time may depend on the type of information, whether you become a customer and any legal, tax, accounting, warranty, insurance or contractual requirements that apply.
When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.
9. Cookies And Website Information
Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the website and improve the visitor experience.
Some cookies may be essential for the website to function. Other cookies, such as analytics or advertising cookies, may require your permission before they are placed on your device.
Where required, visitors will be given the opportunity to manage their cookie preferences.
Further information about the cookies used by this website may be provided through our cookie notice or cookie settings.
10. Links To Other Websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of any external website you visit.
11. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights regarding your personal information.
These may include the right to:
- Ask for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Ask for certain information to be transferred to you or another organisation
- Withdraw consent where we rely on consent to process your information
Not all of these rights apply in every situation.
If you would like to exercise any of these rights, please contact us using the contact details provided on our website.
12. Marketing
We will only send electronic marketing communications where we have a lawful reason to do so.
Where you have consented to receive marketing communications, you can withdraw your consent at any time.
You can also ask us to stop sending marketing communications by contacting us.
13. Children’s Information
Our services are not specifically directed at children and we do not knowingly collect personal information from children through this website unless it is reasonably necessary in connection with providing our services.
14. Changes To This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this website and the “Last updated” date at the top of this page will be changed accordingly.
15. Complaints
If you have concerns about how D & M Heating & Plumbing Solutions Ltd has handled your personal information, please contact us first so that we have an opportunity to investigate the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information about making a complaint is available from the Information Commissioner’s Office.